If a guest is not satisfied with their meal, what should you do?

The best approach when a guest is not satisfied with their meal is to apologize and offer to correct the situation, as this demonstrates a commitment to customer satisfaction and service excellence. By acknowledging their concern and actively seeking to remedy the issue, you create an opportunity to turn a negative experience into a positive one. This not only shows the guest that their feelings are valued but also fosters trust and encourages them to return.

Taking this proactive step can involve offering to replace the meal, providing an alternative option, or even offering a discount, which reinforces the message that the establishment cares about the guest's experience. This response aligns with the principles of effective service, where the focus is on empathy and responsiveness to customer needs.