What does "flagging" signify in the context of serving guests?

In the context of serving guests, "flagging" signifies that a guest has been greeted. This term is often used in the hospitality industry to denote that the service staff has acknowledged the presence of customers and initiated interaction, which is critical for establishing a welcoming environment. Greeting a guest is the first step in providing excellent service, as it helps to make them feel valued and cared for, laying the groundwork for a positive dining experience.

A guest's acknowledgment through greeting can also include providing them with menus, offering special of the day highlights, or simply welcoming them in a friendly manner. This practice plays a significant role in service with HEART, enhancing the overall customer experience by ensuring that guests feel seen and appreciated right from the beginning of their visit.