What phrase indicates genuine gratitude towards guests?

Prepare for the Service with HEART – Train the Opening Trainer Exam. Utilize flashcards and multiple-choice questions, each with detailed explanations and hints. Ensure success in your certification journey!

The phrase that indicates genuine gratitude towards guests is “I appreciate your business, have a great day!” This statement goes beyond a simple acknowledgment of the guest’s presence; it shows a deeper recognition of their value as a customer. By specifically mentioning "appreciate your business," it conveys a sincere acknowledgment of the relationship between the guest and the service provider. It expresses gratitude not just for their visit but also for the choice they made to engage with the service, indicating that their patronage is valued.

Additionally, wishing them a “great day” adds a personal touch, extending a sense of goodwill and care for their experience beyond the immediate interaction. This approach aligns well with the principles of Service with HEART, which emphasizes the importance of building meaningful connections with guests through genuine expressions of gratitude and positive engagement.

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