What should a server ask themselves before a guest departs?

Before a guest departs, a server should reflect on whether they made the guest's day. This perspective emphasizes the importance of the overall experience for the guest rather than focusing solely on personal gain or specific aspects of service. By asking themselves if they contributed positively to the guest's experience, servers can ensure they are providing exceptional hospitality and connection, which is central to the Service with HEART philosophy.

This approach encourages servers to think about their role in creating joy and satisfaction for the guests, which is crucial in fostering repeat business and building a positive reputation for their service establishment. The focus is on the emotional impact of their service, which is far more significant than simply checking if the food was satisfactory or if the decor was noticed. Prioritizing the guest's enjoyment helps cultivate an environment where guests feel valued and appreciated.