What should a Server with Heart do when delivering drinks?

A Server with Heart should focus on creating a positive and personal connection with guests, and delivering drinks in a thoughtful manner is part of that connection. Using the drink name when serving demonstrates attentiveness and reinforces the guest's choice, making the experience feel more personalized. Offering a straw, if preferred, shows that the server is considerate of the guest's needs, allowing them to enjoy their drink in the manner they prefer. This attention to detail contributes to an overall welcoming atmosphere, which is an essential aspect of excellent service.

The other choices lack the engagement and personalization that are key to the Server with Heart philosophy. Handing over beverages without comments misses an opportunity to interact and connect with the guest, while mixing up drink names could lead to confusion rather than enjoyment. Finally, placing drinks on the table without eye contact can make the interaction feel impersonal, which detracts from the warm, inviting service that the Server with Heart approach aims to provide.