Why is staying current on best practices important for service-oriented employees?

Staying current on best practices is essential for service-oriented employees because it leads to better service outcomes. When employees are aware of and implement the latest best practices, they can effectively meet customer needs, improve satisfaction, and enhance overall service quality. This continuous improvement contributes to a positive customer experience, fostering loyalty and potentially resulting in increased business success. By adopting best practices, employees can streamline their processes, utilize new technologies, and adopt more efficient methods of interaction, ultimately empowering them to perform at their best and sustain a competitive edge in the service industry.